Westway Collective is operated by Northline Creative Ltd, a United Kingdom-registered company (registration number 17252506) selling men's apparel to customers across Australia. We keep support simple: one inbox, one phone line, and a single team that handles every message, whether it's about an order, a return, or something else entirely.
Get in Touch
Email: support@westwaycollective.com
Phone: +61495090618
Hours: 10am-6pm AEST
This is our general support channel, and it covers far more than returns — reach out here about order status, a shipping delay, or a parcel that has arrived damaged or hasn't arrived at all. Our support hours run on AEST, and messages sent outside of those hours are picked up as soon as the team is back online.
Our Registered Address
Northline Creative Ltd, Office 19309, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom.
This address is our registered office for correspondence purposes only — please do not send parcels or returns here.
Returns
Please contact us before posting anything back. Getting in touch first lets our team confirm your order is eligible and give you the correct return instructions, so nothing is delayed or misplaced along the way. Full details on eligibility, timelines, and the process are available on our Refund Policy page.
Looking for a Faster Answer?
Many common questions about orders, shipping, and returns are already covered on our FAQ page, which is often the quickest way to get the answer you need.
Send Us a Message
Prefer to write to us directly? A contact form is available further down this page — fill in your details and message, and our team will get back to you as soon as possible.