Privacy policy

Westway Collective (westwaycollective.com) is owned and operated by Northline Creative Ltd, a United Kingdom-registered company with registration number 17252506 and registered office at Office 19309, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. This policy explains what personal information we gather from you, why we gather it, how long we keep it, who we share it with, and the rights available to you as a data subject.

By visiting our website or placing an order, you accept the practices described in this policy. If anything here is unclear, reach out to us using the contact details near the end of this page before you proceed.

Personal Information We Collect

Identity and contact information — name, delivery address, billing address, email address, and phone number.
Order details — the men's apparel items you browse, add to your cart, purchase, or return, along with order value, order number, and delivery status.
Payment confirmation data — the payment method used and whether a transaction succeeded, supplied to us by our payment processors. We do not store full card numbers on our own servers.
Technical and usage data — IP address, browser type, device information, and browsing behaviour on westwaycollective.com, collected via cookies and similar technologies.
Correspondence — emails, chat messages, or enquiries you send us, including any attachments relating to an order or return.
Marketing preferences — whether you have opted in to receive newsletters or promotional communications from us.

How We Use Your Information

We use the information above to process and fulfil your orders, respond to support requests, send order and delivery updates, detect and prevent fraud, and, where you've given consent, send marketing communications. Because our products are dispatched from our fulfilment operations in Asia, limited order and contact details are shared with our logistics partners to get your parcel prepared and delivered.

Data Retention

Order records are retained for 7 years to meet our tax and accounting record-keeping obligations.
Marketing data (such as your email subscription status) is retained until you unsubscribe or ask us to remove it.
Cookie data is retained for a maximum of 12 months from the date it is collected, after which it automatically expires.

International Data Transfers

Some of the vendors and service providers we rely on are located outside the jurisdiction in which Northline Creative Ltd is registered. Where personal information is transferred across borders in this way, we put safeguards in place — such as standard contractual clauses or equivalent legal mechanisms — to ensure your data continues to receive an appropriate level of protection wherever it is processed.

Your Data Protection Rights

Depending on where you're located, you may hold rights under data protection law, including the General Data Protection Regulation (GDPR). These include the right to:

Access the personal information we hold about you.
Request deletion of your personal information.
Request correction of inaccurate or incomplete information.
Request a portable copy of your information in a structured, commonly used format.
Object to certain processing of your personal information, including for marketing purposes.

To exercise any of these rights, contact us at support@westwaycollective.com. We may need to verify your identity before actioning a request.

Children's Data

Our website and services are not intended for, and should not be used by, anyone under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

How We Disclose Personal Information

We disclose personal information only in the following circumstances:

To Shopify, the e-commerce platform that powers our store, and other vendors who perform services on our behalf, such as customer support tools, analytics, and email marketing platforms.
To our shipping partners, Australia Post and StarTrack, so that orders can be delivered to you.
To our payment processors, which support Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay, Shop Pay, and PayPal, so that transactions can be authorised and completed.
In connection with a business transaction, such as a merger, acquisition, or sale of assets, or where disclosure is required to comply with a legal obligation, enforce our policies, or protect our rights and the rights of others.

Third-Party Services

Westway Collective runs on the Shopify platform. Shopify hosts our website, supports our checkout, and processes personal information on our behalf as part of delivering these services to us and to you.

Security and Retention of Your Information

We use reasonable technical and organisational measures to protect the personal information we hold, but no method of storage or transmission is completely secure, and we cannot guarantee absolute protection against loss, misuse, or unauthorised access. Beyond the specific retention periods described above, the actual length of time we hold your information also depends on factors such as the need to maintain your account, continue providing our services to you, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements and policies.

Third-Party Websites and Links

Our website may contain links to third-party websites that we do not own or control. We are not responsible for the privacy practices or security of those sites, and including a link on westwaycollective.com does not mean we endorse or approve of that third party. We encourage you to review the privacy policy of any external site you visit.

Related Policies

For more on how orders are handled, see our Refund Policy, Shipping Policy, and Terms of Service.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact Northline Creative Ltd, trading as Westway Collective, at: