Shipping policy

This Shipping Policy sets out how Westway Collective, operated by Northline Creative Ltd, packs, dispatches, and delivers the orders placed on westwaycollective.com. It covers our timelines, the carriers we rely on, what happens if a parcel is delayed or lost, and how customs charges are handled on orders that cross a border.

Where We Ship

We currently ship only within Australia. We are not able to accept, process, or dispatch orders addressed to locations outside Australia at this time.

Fulfilment Origin

Every Westway Collective order is packed and dispatched from Asia, where our fulfilment partners are based. This lets us keep our Men's Apparel pricing competitive while maintaining consistent quality checks before your order leaves the warehouse.

Estimated Delivery Times

Processing Time: 1-2 business days
Transit Time: 5 to 8 business days
Total Delivery Time: 6 to 10 business days (processing and transit combined)
Order Cutoff Time: 4pm AEST - orders placed after this time begin processing the following business day

These figures are estimates rather than guarantees. Public holidays, peak sale periods, and circumstances outside our control can occasionally extend these windows.

How We Ship

Depending on your location and parcel size, your order will travel with either Australia Post or StarTrack. Both carriers provide tracking, and you'll receive a shipping confirmation email with a tracking number as soon as your order leaves our fulfilment centre.

Customs, Duties and Order Charges

Because orders are dispatched from Asia to addresses within Australia, shipments may be subject to customs clearance, import duties, or handling fees imposed by Australian border authorities. Any such charges are separate from the price paid at checkout and are the responsibility of the customer. We recommend checking with your local customs office if you have questions about potential charges before placing your order.

Shipping Rates

Shipping is always free, at a single flat rate, on every order to Australia — there's no minimum spend and no calculation based on delivery address or order size.

Shipping Restrictions

We are unable to deliver to PO Box addresses, military addresses (APO/FPO/DPO), or certain remote or restricted locations. If we find an issue with your delivery address after an order has been placed, we will contact you to arrange a workable alternative before dispatch.

Failed Delivery Attempts and Returned Parcels

If the carrier is unable to deliver your parcel and it is subsequently returned to our fulfilment centre, we will contact you to arrange re-delivery, which may involve an additional shipping charge, or to process a refund of the product value once the parcel has been received back and inspected.

Lost or Delayed Packages

If your order has not arrived within 15 business days of dispatch, which allows for our standard processing and transit windows plus a reasonable buffer, please contact us via the Contact Us page and we will arrange a replacement or a full refund, whichever you prefer.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us via the Contact Us page within 48 hours of delivery. To help us resolve the issue quickly, please provide clear photos of the item, its packaging, and the shipping label.

For full details on refunds, exchanges, and returns, please see our Refund Policy.

This Shipping Policy is provided by Northline Creative Ltd, a United Kingdom-registered company, and is governed by Australian consumer law, reflecting the market this store serves.

Last updated: 15 May 2024