Terms of service

These Terms of Service ('Terms') govern your use of westwaycollective.com (the 'Site') and any purchase you make through it. The Site is operated by Westway Collective, a trading name of Northline Creative Ltd (registration number 17252506), a United Kingdom-registered company with its registered office at Office 19309, 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom. Throughout these Terms, 'we', 'us' and 'our' refer to Westway Collective, and 'you' refers to any person browsing, ordering from, or otherwise interacting with the Site. By using the Site or placing an order, you agree to be bound by these Terms in full.

1. Overview

Westway Collective sells Men's Apparel and provides supporting tools and content to help you browse and purchase our products. These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy and Payment Policy, form the entire agreement between you and us regarding use of the Site.

2. Access and Account

By agreeing to these Terms, you confirm that you are either 18 years of age or older, or that you are using the Site with the consent of a parent or legal guardian. Any information you provide when registering an account or placing an order must be accurate, current and complete, and you are responsible for keeping any account credentials confidential and for activity that occurs under them. We reserve the right to refuse service, suspend access, or close an account at our discretion, including where we suspect misuse or a breach of these Terms.

3. Our Products

We aim to display product descriptions, sizing details and photography as accurately as possible, but colours, textures and fit may vary slightly from what appears on your screen, and we do not guarantee an exact match to images shown. We may modify, discontinue or limit the availability of any product at any time without notice. If an item you have ordered becomes unavailable after purchase, we will contact you to offer a substitute, a partial refund for that item, or a full cancellation.

4. Orders

Placing an order through the Site is an offer to purchase, not an acceptance, and no contract is formed until we confirm and process your order. We may decline or cancel an order at our discretion, including in cases of suspected fraud, pricing or listing errors, or stock unavailability. Products purchased through the Site are intended for your personal use only and may not be acquired for resale.

5. Prices and Billing

All prices are displayed in the currency shown at checkout and may be changed at any time without prior notice. If an item is listed at an incorrect price due to an error, we may cancel the order and refund any amount paid. You must provide complete and accurate payment details, and by submitting an order you confirm you are authorised to use the payment method provided.

6. Payment Methods

We accept the following payment methods, and full payment is required before any order is dispatched:

Visa
Mastercard
American Express
Diners Club
Discover
Maestro
UnionPay
Apple Pay
Google Pay
Shop Pay
PayPal

7. Shipping and Delivery

Orders are packed and dispatched from our fulfilment partners in Asia. Delivery estimates are provided for guidance only and are not guarantees; we are not liable for delays caused by carriers, customs processing, or events outside our control, and risk in your order passes to you once it is handed to the carrier. For processing and transit timeframes, carrier details and lost-parcel procedures, see our Shipping Policy.

8. Order Cancellation

You may cancel an order free of charge if you contact us within 24 Hrs of placing it, as orders are prepared for dispatch shortly after checkout. Once that window has passed, we may be unable to intercept your order; please see our Refund Policy for how returns are handled after dispatch.

9. Intellectual Property

All content on the Site, including text, graphics, logos, product photography, and the Westway Collective name and branding, is owned by or licensed to Northline Creative Ltd and is protected by intellectual property law. None of this material may be copied, reproduced, or used without our prior written consent.

10. User-Generated Content

If you submit a review, comment, or other content to the Site, you grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content for any purpose connected with operating and promoting the Site. You are responsible for ensuring anything you submit is accurate, lawful, and does not infringe the rights of any third party.

11. Optional Tools and Third-Party Links

The Site may provide access to third-party tools or link to third-party websites that we do not operate, monitor, or control. Your use of any such tools or sites is at your own risk, and we accept no liability for their content, accuracy, or the outcome of your dealings with them.

12. Relationship with Our Ecommerce Platform

The Site runs on the Shopify platform, which provides the underlying technology behind our store. Every purchase you make is a transaction between you and Westway Collective directly; Shopify is not a party to that sale and bears no responsibility for the products, orders, or customer service we provide.

13. Privacy

Our collection and use of your personal information is described in our Privacy Policy, which forms part of these Terms.

14. Feedback

If you send us ideas, suggestions, or feedback about our products or Site, you agree that we may use them freely, without any obligation to compensate you or attribute them to you.

15. Errors, Inaccuracies and Omissions

Occasionally the Site may contain typographical errors, inaccuracies, or omissions relating to pricing, descriptions, or availability. We reserve the right to correct any such errors and to cancel or adjust affected orders at any time, without prior notice.

16. Prohibited Uses

You agree to use the Site only for lawful purposes. You must not infringe our intellectual property or that of others, harass or defame any person, submit false or misleading information, upload malicious code, or attempt to interfere with the security or normal operation of the Site.

17. Termination

We may suspend or terminate your access to the Site or any account at any time, with or without notice, for any reason including a breach of these Terms.

18. Disclaimer of Warranties

The Site and all products and services offered through it are provided on an 'as is' and 'as available' basis, without warranties of any kind, express or implied, except where such warranties cannot be excluded under applicable law.

19. Limitation of Liability

To the fullest extent permitted by law, Westway Collective and Northline Creative Ltd will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of our products, and our total liability for any claim will not exceed the amount you paid for the relevant order.

20. Indemnification

You agree to indemnify and hold Westway Collective, Northline Creative Ltd, and our staff and partners harmless from any claim or demand arising out of your breach of these Terms or violation of any law or the rights of a third party.

21. Force Majeure

We will not be held responsible for any delay or failure to perform our obligations where that delay or failure results from causes beyond our reasonable control, including natural disasters, labour disputes, transport disruptions, customs delays, or other events of a similar nature.

22. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

23. Governing Law and Dispute Resolution

These Terms are governed by Australian consumer law, reflecting the market this store serves. Any disputes arising from your use of the Site or purchase of our products will be handled in accordance with that law, without prejudice to any statutory rights you may hold.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business or legal requirements. The revised version will be posted on this page with an updated date, and your continued use of the Site after changes are posted constitutes your acceptance of them.